About Us

This web site is owned and operated by Aspak who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:
Aspak
Kendon Packaging Group Plc, Innova Way, Innova Park, Enfield, Middlesex, EN3 7FL, United Kingdom
Phone: 01992 702470
Fax: 01992 702488
Email: enquiries [at] aspak [dot] co [dot] uk

VAT Reg. No. : GB386 5475 06
Company number : 03156246

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept Visa and MasterCard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone, fax or by post.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling

We make the following shipping charges :

Mainland UK (unless shown below) - £8.45
Northern Ireland - £22.99
Scottish Highlands & Grampians - £25.99
Scottish Islands & Offshore Islands - £27.99
Isle Of Man - £27.99
Scilly Isles - £27.99
Isle Of Wight - £27.99
Channel Islands - £27.99

We do not ship to anywhere else.

Delivery is FREE on all orders over £25.00 excluding VAT, to Mainland UK ONLY

Due to the bulky nature of packaging materials in general, we do reserve the right to decline orders where, due to location or availability of local carriers or otherwise, the cost of sending the goods exceeds the value of the goods themselves. This caveat in particular applies to Bubble Wrap.

Delivery Schedule

We process your order right away. We will normally send your order to you in 2 - 3 business days.

You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

For all orders made from the UK, 20% VAT is added.

Credit Card Security

We use a Payment Service Provider called Actinic Payments to process card payments. This is a very secure method of taking payments. We do not, at any stage, have access to your card details.

All transaction information passed between Aspak and the Actinic Payments Systems is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to our servers from SecPay are signed using MD5 hashing to prevent tampering. You can be completely secure in the knowledge that nothing you pass to the Actinic Payments servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.

Reaching Us

If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01992 702470 (International +44 (0) 1908 218 988) or fax us on 01992 702488 (International +44 (0) 1908 218588) or write to us at Kendon Packaging Group Plc Innova Way Innova Park, Enfield Middlesex EN3 7FL United Kingdom

Privacy Policy

Aspak do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 7 working days for a full refund (excluding the costs of delivery). Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

Any goods returned should be in saleable condition.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
Aspak, Secure Payments
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No box is beyond consideration

TEL 01992 702470
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Moving Experience!

No box beyond consideration

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